HOW CLEAR AND CONSISTENT ARE OUR MESSAGES?

What implicit messages do employees receive from what we encourage, acknowledge, measure, reward, and invest resources to achieve?

• Do our employees have clear job descriptions?


• Do we practice performance management constructively?


• Do we have a clear code of conduct with clear consequences?


• Do we consistently model the kinds of behaviour that we hope to see?


• Do we acknowledge and reinforce exemplary behaviour?


• Do we have systems in place to welcome new employees and to ease their transition? (Examples: Orientation, employee's handbook, mentoring program or buddy system)

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