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| Level-1 is the first line of problem management support, the local person a user turns to within their own department for assistance with computer related questions. Each department has a slightly different arrangement for providing level-l support. The level-1 person(s) may be very knowledgeable or they may be just learning. The level-1 may be dedicated to computer support or may have other responsibilities as well. The level-1 person may be a faculty member or a staff member and may serve a single department or a whole faculty. |
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