Getting Help

Should you experience difficulties with any of our services, help is never more than a phone call or email away. Trained consultants are on duty at the ITS Help Desk to address any concerns you may have. Additionally, each department on campus is represented by Level 1 computing support staff to handle site-specific computing problems that may arise in day-to-day operations.

Contacting the Help Desk

The ITS Help Desk is available to help solve any problems you may experience with your UNB computing and email accounts, hardware or software problems you may experience in the labs, or with questions about our services. If our staff are unable to solve your problem immediately, they will refer the problem to other ITS staff for assistance. Problems reported (by voicemail or email) after hours will be looked at the next business day.

Please provide as much information as possible when contacting the ITS Help Desk. For example, please provide your name, your UNB login ID and email name, a phone number where you can be reached, any error messages you might see and a brief description of the problem you are experiencing.

Computer Lab Assistance

There are a variety of labs on campus, some run by ITS, others run by individual faculties. Some are staffed, others are not. If you experience a problem in a lab that is staffed, please contact the staff on hand for assistance. If you are working in a non-staffed lab when a problem arises, please contact the ITS Help Desk for assistance.

Each department or faculty at UNB has a designated Level 1 Support Person who acts as a conduit for support between that department and ITS. Level 1s are available to answer student questions, to deal with problems arising in closed computer labs, and to help configure a personal laptop for use with the student carrels.