ITS Statistics
Information about UNB website stats is available here.
ITS runs many services for UNB. Running a single one of the services may require proper functioning of many computer servers and a variety of computer programs as well as other components. For a few key services we provide availability statistics showing when all components required to deliver the service are functioning properly.
Service Usage Information
ITS uses service utilization information as a component for on-going planning. This information provides information on trends and is a component of determining service value.
- Client Support Services
- Hardware Support and Repair Services
- IT Instruction Services
- Publication and Communication Services
ITS Measures of Activity
Communication, access to information, and properly functioning technology are key components which enable students to complete their studies, and employees and guests to work effectively. Measures of Activity shows the activities performed daily to help the UNB community get the most benefit from the available technology and services.
- Access Control and Account Services
- Client Support Services
- Hardware Support and Repair Services
- IT Instruction Services
- Level 1 Support Services
- Publication and Communication Services
- Procurement Services
Customer Service Levels
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