Getting Help

ITS Help Desk
The full-time Help Desk staff or part-time students consultants provide assistance to all persons using UNB information, communication or technical services. The ITS Help Desk will either provide a solution to the issue, or refer the issue to the other ITS staff for resolution.

Departmental Level 1s
Level 1s are the first line of problem management support for faculty and staff. Departmental Level 1s are the local people University employees turn to within their own department for assistance with computer-related problems or questions. If a Level 1 needs help to solve a problem, he will call upon ITS Staff for assistance.

For more information see:

• Getting Help for Students
• Help & Training for Faculty & Staff