About Us

Under the direction of Terry Nikkel (Associate Vice President, ITS) and with the assistance of the Office Management Team, Integrated Technology Services (ITS) provides information, communications and technology services, solutions and strategy for the University of New Brunswick.

• Service Units (Client, Communications and Network, Infrastructure and Imaging)
  The service units role is to deliver quality, self serve, cost effective IT services to students, faculty, staff and guests of UNB enabled by a stable, secure and robust IT infrastructure.
  
  
• Solutions
  The solutions units role is to deliver integrated, standards based, cost-effective solutions to support the unit specific, campus focused and institution wide business processes of UNB. ITS Solutions addresses core business systems, business intelligence, eServices and Web solutions.
  
  
• Strategy
  It is the role of the strategy group to provide strategic direction and maximize value from the investments made in information and communications technology at UNB.

View the ITS organizational structure.

Our Mission

We, Integrated Technology Services, provide UNB with professional services, leadership, and expertise to ensure our community can achieve its goals with the support of the best technologies of today and advances of tomorrow.

Our Vision

We will delight our users with solutions that work for them, reduce costs for the university, and advance UNB’s mission of teaching, learning, and research.

Quality customer service is our most cherished core value; we aim for 100% satisfaction with all ITS-supported or -sponsored projects and activities. We strive to meet the technology needs of all our users with appropriate, reliable, and functional solutions. We are highly aware of our environment, and carefully consider all aspects of our portfolio to ensure that we are delivering the best value possible. We reach out to our users and engage them in articulating and designing the tools needed to enhance UNB’s mission and reputation throughout the province and beyond.

Our History

Established in 1964 the Computing Centre (ITS) of UNB has played a leadership role in the advancement of technology within UNB, New Brunswick, and the Atlantic Region.

Comprehensive timeline

Thematic timelines:

Directors | Hardware | Computer Labs | Software | Networking | Notables